Call Center Reservation Infrastructure

For call centers working with hotels, public facilities and agencies
live, secure and conflict-free reservation management.

During phone calls, see real-time prices and availability of the property. Create reservations directly in the hotel’s system while speaking with the guest. Inventory updates automatically and sales channels never conflict.

What Is a Live Hotel Reservation Infrastructure for Call Centers?

This infrastructure enables call centers to process reservation requests received by phone directly, live and with full records, based on the hotel’s own prices, availability and sales rules.

With this structure, hotels can continue taking their own reservations while working simultaneously with any number of agencies and call centers. Since all reservations are managed from a single central pool, inventory updates automatically and channel conflicts are eliminated.

How Does the Live Call Center Hotel Reservation System Work?

• The property defines room types, prices, availability and sales rules in its own system.
• The hotel continues to receive reservations through its own channels.
• Multiple agencies and call centers can be authorized at the same time.
• All sales channels work from a single shared reservation pool.
• Reservations are recorded instantly and inventory updates automatically.
• No overbooking, channel conflict or manual intervention is required.

A Shared Reservation Infrastructure for Call Centers, Agencies and Hotels

• Call Centers: Organizations that want to work live and securely with multiple properties.
• Agencies: Sales teams handling phone reservations with direct hotel connectivity.
• Hotels & Private Properties: Facilities that want to keep control while working with multiple sales channels.
• Public Facilities: Institutions requiring transparent, recorded and auditable phone reservations.

Why a Live Reservation Model with Automatic Inventory Control?

Taking reservations by phone alone is not enough. The real value lies in managing all sales channels simultaneously, from a single center, without conflicts.

With this model, call centers focus entirely on sales, while properties maintain full control over pricing and availability.

Live and Conflict-Free Call Center Reservation Infrastructure – In Short

The Call Center Reservation Infrastructure brings together hotel direct sales, agencies and call centers within a single system. All reservations are managed live, recorded and without conflicts.

As a result, call centers focus on selling, while properties never lose control over prices and inventory.