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VinnHotel FAQ

VinnHotel – Frequently Asked Questions

Answers to all your frequently asked questions are here.

 

VinnHotel

🌍 How do I connect with travel agencies?

Install VinnHotel. Select your agencies via the Channel Manager or offer the free RoomFinder to your domestic or international partners. Receive direct, real-time bookings from genuine travel agencies.

🔗 How is real-time sales managed?

Price and quota information you set in VinnHotel instantly reflect via RoomFinder only to agencies you authorize. Sales happen based on the data provided by your property.

📋 How does channel management work?

You define all rooms, prices, and rules once in VinnHotel. This information automatically updates all authorized agencies using RoomFinder. To change prices, update it in one place only.

📊 How do I track my sales?

All bookings are reported instantly with source details. You can see which agency sold which room, when, and at what price in real-time.

💼 Is VinnHotel suitable for the size of my business?

Absolutely. VinnHotel Plus, Pro, and Premium packages are designed to be easily used by properties of all sizes. You can manage your sales professionally without dealing with complex systems.

💡 Can it be used for all types of accommodations?

Yes. Hotel, pension, apartment, villa, holiday village, campsite, yacht, cruise... If you offer accommodation services, VinnHotel suits you. You can work with as many agencies as you want and manage the process professionally.

⚙️ Is it hard to set up?

No. VinnHotel is a software you install on your desktop computer. Setup completes within minutes. Our support team is always here to help.

🔐 Is my data secure?

Yes. All data is stored on your computer. It is not transferred to cloud systems. The system works even without internet connection. Fully compliant with KVKK and GDPR.

🧠 Can I manage prices automatically?

Yes. VinnHotel can automatically update your prices based on occupancy rates. You can apply dynamic pricing during season changes and special periods.

🔄 How do I work with all agencies?

You decide which agencies to work with in VinnHotel. Connection with RoomFinder is automatic, you enter your commission rate, and the system opens for sales. No extra info needed.

🌐 Can I work with foreign agencies?

Yes. RoomFinder supports multiple languages and currencies. You can set special pricing and conditions for international agencies.

📦 Why are there 3 different license plans?

VinnHotel can be customized according to your property size. So you only pay for what you need without unnecessary expenses.

🤝 Can I get support?

Yes. Training documents are ready, the support team is fast and solution-oriented. We are with you throughout all stages after installation.

📱 Can I use it on mobile devices?

VinnHotel is designed to work efficiently on desktop computers. You can view all your rooms at a glance on a large screen and manage them quickly. Since this experience cannot be replicated on mobile devices, the system currently does not offer mobile support.

🔄 How are reservation cancellations and refunds managed?

All cancellations and refunds are easily tracked through VinnHotel. The hotel's cancellation policies are defined in the system and processes run automatically.

💳 What payment methods are supported?

VinnHotel accepts credit card payments via virtual POS integration with 3D security. It also supports installment and other payment options.

📈 How does dynamic pricing work?

VinnHotel automatically adjusts your prices based on occupancy rates. When occupancy is low, prices increase, and during peak periods, optimal revenue is achieved.