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Teammate
A team that never leaves you alone
With VinnHotel, you're not just getting software — you're getting a team that stands by you every day. Whether it's a quick decision, a busy moment, or a technical issue, real people are here to help. Send your message through the support panel and your teammate will get back to you right away.
💬 Support Content
| What's Included? | Status |
|---|---|
| Support from the VinnHotel team | ✓ |
| Daily use, reservation, and sales module support | ✓ |
| Advanced usage questions | ✓ |
| User authorization support | ✓ |
| Live Sales Manager questions | ✓ |
| Price, package, and promotion definitions | ✓ |
| Advanced use of graphical screens | ✓ |
| Price planning and occupancy management | ✓ |
| Backup and system health | ✓ |
| Purchase transactions (vinnhotel.com) | ✓ |
| Questions about facility management approach | ✕ |
| Basic technologies (Windows, SQL Server, etc.) | ✕ |
📄 General Terms
| Title | Description |
|---|---|
| Support period | 1 month (Automatically renews) |
| Guaranteed response time | 1 hour |
| Languages | Turkish |
| Allowed service requests | 5 questions per day |
| Service level window | Monday-Friday, 09:00-18:00 (Excluding holidays) |
| Support communication method | Built-in support panel, remote desktop |
Need Help?
Whether you want to get started, explore the system, or simply ask questions — we're here for you. Contact our support team to learn more about VinnHotel or to get assistance.
Teammate support service
VinnHotel Support Teammate
Receive fast and effective support from a dedicated support teammate assigned by VinnHotel for your technical and operational needs.
$999.00 excl tax