VinnHotel | Hotel Management System
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Teammate Support Service

Manufacturer: VinnHotel
SKU: TMS1MNTH

VinnHotel Teammate Support Service

Get technical and operational assistance from your expert VinnHotel TeamMate while managing your property, boost your sales, and use your system in the most efficient way.

$999.00 excl tax
*

đź’Ľ VinnHotel Teammate Plan Comparison

Choose the support level that best fits your needs. In every plan, the VinnHotel expert team is by your side.

ServicePrivateExtended
Assigned SpecialistYesYes
Scope of SupportTechnical and operational supportTechnical, operational, and sales-focused support
VinnHotel System SetupIncludedIncluded
Channel Manager & Room ConfigurationDuring initial setupSetup + regular review
Live Booking InfrastructureActiveActive
Daily Operational MonitoringAs neededContinuous
Pricing & Sales ActionsDefined by the hotelSupported with analysis and recommendations
Occupancy & Demand AnalysisReportingReporting + action tracking
VinnAgency – Agency ManagementOn requestActive management
Commission StructureManaged by the hotelStructured together
ReportingStandardDetailed
Hotel Operational LoadNormalReduced
ApproachSystem-focused supportOperational depth

The Extended plan operates with a priority service approach during high-demand operational periods, ensuring your requests are handled more quickly.

 

đź“„ Service Terms

TopicDescription
Support period1 month (Automatically renewed)
Guaranteed response timePrivate: 1 hour, Extended: 30 minutes
LanguagesTurkish / English (Extended)
Daily service requestsPrivate: 5 • Extended: 8
Service level windowMonday–Friday, 09:00–18:00 (excluding public holidays)
Support communication methodsBuilt-in support panel, remote desktop

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